All-In-One Transfer Package : Via Kusamba Harbor (Kuta/Seminyak/Jimbaran/Nusa Dua/Sidemen/Ubud)

• One-way fast boat ticket from Kusamba Harbor to Sampalan Harbor, Nusa Penida.
• One-way land transfer from your selected hotel or villa in Uluwatu, Nusa Dua, Kuta, Seminyak, or Canggu to Kusamba Harbor.
• One-way pick-up from Sampalan Harbor and transfer to Seven Dreams A Pramana Experience.
• Regular air-conditioned vehicle, generally a Toyota Avanza or Toyota Xenia, subject to availability.
• Experienced driver.
• Boat departure arranged according to the available schedule. Please contact our Reservations Team for confirmation.
• Package price: Includes 2 guests. Additional guests are charged IDR 275,000 per person, subject to confirmation.

Booking and Confirmation

• Bookings must be requested at least 48 hours in advance and are subject to confirmation by the hotel, transportation provider, and boat operator.
• Guests must provide the travel date, number of guests, pick-up and drop-off locations, luggage details, and preferred departure time.
• Boat departure times are subject to availability and the operator's schedule. Please confirm the itinerary with our Reservations Team before travelling.

Package and Additional Charges

• The package price includes 2 guests.
• Additional guests are charged IDR 275,000 per person, subject to confirmation.
• Prices include 21% tax and service charge unless otherwise stated.
• Pick-up OR drop-off are available in Kuta/Seminyak/Jimbaran/Nusa Dua/Sidemen/Ubud. Other locations may incur additional charges.
• Additional vehicles, waiting time, or changes outside the confirmed itinerary may incur extra charges.

Travel Time and Boat Operations

• All travel times are estimates and may vary due to traffic, road conditions, weather, sea conditions, and port congestion.
• Sanur and Banjar Nyuh harbors can be crowded, especially during peak travel periods.
• Guests must arrive at the designated check-in counter at the time advised by the boat operator.
• Guests travelling from Bali to Nusa Penida should allow sufficient time for the land transfer and boat check-in.
• The hotel cannot guarantee connections with flights or other transport services if delays occur.

Vehicle Capacity and Luggage

• Transfers use regular air-conditioned vehicles, generally Toyota Avanza or Toyota Xenia, subject to availability.
• Vehicle capacity depends on the number of guests and the size and quantity of luggage.
• For comfort, we recommend a maximum of 3 guests per vehicle. Larger parties or guests travelling with substantial luggage may require an additional vehicle at an extra charge.
• Roads in Nusa Penida can be winding, steep, and uneven. Guests prone to motion sickness or with mobility or back concerns should inform the hotel in advance.
• Transportation is arranged through third-party driver partners.
• Some local drivers may have limited English communication skills. We appreciate your understanding and patience.

Vehicle and Driver Information

• Transportation is arranged through third-party driver partners.
• Vehicles are regular standard models, mostly Toyota Avanza or Toyota Xenia, generally manufactured before 2018.
• Some local drivers may have limited English communication skills. We appreciate your understanding and patience.

Luggage Handling at the Harbor upon departure & arrival

• Upon you are arrival, our driver would be wait at Arrival Gate with paging board. Luggage would be guest responsibility from the boat until meet our driver in arrival gate.
• Upon you are departure, our driver will assist with luggage up to the boat operator's check-in counter upon check out if you are booking the drop off service.
• After check-in and receipt of the boarding pass, guests are responsible for carrying their own luggage and personal belongings to the boat.
• The jetty and boarding area are restricted to passengers with valid tickets and boarding passes. Drivers are not permitted to enter the restricted area beyond the check-in counter.
• Boat porters may be available to assist with luggage, subject to availability and capacity. Porter assistance cannot be guaranteed.
• The driver's service concludes after the check-in assistance has been completed.

Cancellation and Refund Policy

• Cancellations made at least 48 hours before the scheduled pick-up time are eligible for a full refund, subject to the confirmed booking terms.
• Cancellations made within 24 hours of the scheduled pick-up time will incur a 50% charge.
• No-shows are non-refundable.
• Cancellations made 24–48 hours before the scheduled pick-up time are subject to the confirmed booking terms.
• Separate cancellation, amendment, and refund conditions may apply to fast boat tickets and third-party transportation services.

Changes, Delays, and Guest Responsibilities

• Guests must inform the hotel as soon as possible of any changes to their travel plans, pick-up location, or contact details.
• Guests are responsible for providing accurate booking information and being ready at the confirmed pick-up time.
• If a boat departure is delayed, rescheduled, or cancelled by the operator, alternative arrangements will depend on availability and the applicable operator policy.
• The hotel will assist with coordinating the service; however, road traffic, harbor conditions, boat operations, and third-party services remain outside the hotel's direct control.

• Important Note for Guests with Back Pain or Mobility Concerns: Please note that fast boat journeys may involve movement and vibrations, particularly when sea conditions are rough. Boarding and disembarking may also require stepping between the boat and the jetty, which can be challenging or uncomfortable for guests experiencing back pain, mobility difficulties, or other physical limitations. At some harbors, the walk between the jetty and parking area may also be relatively long. If you have back pain or any mobility concerns such us motion sick, we kindly recommend considering these factors before choosing your route and informing our team in advance so we can assist you in selecting the most suitable travel arrangements. Please note that assistance and accessibility facilities may vary depending on the boat operator and harbor conditions.

Vouchers are only valid and redeemable during the stay.